Refund and Returns Policy

At Krelontix, we want you to shop with confidence. We stand behind the quality of our gym equipment and strive to ensure every customer is fully satisfied. If for any reason you are not completely happy with your purchase, this Refund & Return Policy explains your options.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided that:

The item is unused, unassembled, and in its original condition
The product is returned in its original packaging with all manuals, tools, and accessories included
A valid proof of purchase (order confirmation or invoice) is provided

Items that are used, damaged, or missing parts due to customer handling may not be eligible for a full refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Opened or used gym mats, grips, and wearables
Customized or special-order products
Clearance or final-sale items (marked “non-returnable” at checkout)

3. Refund Process

Once your return is received and inspected, we will notify you by email. If approved:

Refunds will be processed to your original payment method within 5–10 business days
Shipping charges (original and return) are non-refundable, unless the return is due to our error (e.g., wrong or defective item sent)

4. Exchanges

If you received a defective or incorrect product, we will gladly arrange an exchange at no additional cost. Please contact our support team within 7 days of delivery.

5. Return Shipping

Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee that we will receive your returned item.

6. How to Request a Return

To initiate a return, please contact us at:

Email: support@krelontix.com
Address: 6502 Grape Rd Indiana 46544 USA

Please include:

Order number
Reason for return
Photos of the product (if defective/damaged)

Our support team will provide detailed instructions and a return authorization number (RMA).

7. Order Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund.
If your order has already shipped, please follow the return process outlined above.

8. Policy Updates

Lorvanta reserves the right to update or modify this Refund & Return Policy at any time to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised Effective Date.

Shop with confidence at Lorvanta Gym Equipment – where quality and customer satisfaction come first.

Yeh policy GMC guidelines ke hisaab se transparent hai:

Clear return window (14 days)
Customer rights defined
Non-returnable items explained
Refund/exchange process properly mentioned